Customer-Focused Returns Management
Our goal is to make the return experience clear, consistent and convenient for every customer.
Return request timeline
Requests are generally processed within 1–3 working days after receiving all necessary information.
Requirements for returning goods
Returned items should be in a condition suitable for inspection and should include relevant original materials where available.
Evaluation of returned items
Each product is reviewed individually to confirm its condition and determine the most appropriate solution.
Refund or replacement
Where the return meets the required conditions, a refund can be arranged. Replacement options may be considered depending on availability.
Final stage
Once everything has been completed, customers will receive confirmation. The final refund arrival time is controlled by the relevant payment service.